Privacy Policy
Effective May 23, 2026. You invite us into your home or commercial facility to perform certified extraction and fiber renewal. That requires profound trust. You expect us to protect your physical property. We apply that exact same standard to your digital footprint. We run a professional carpet restoration operation. We do not run a data brokerage.
This privacy policy explains the precise mechanics of how carpetsrenew.com collects, stores, and protects your information. We skip the legal double-speak. We give you the operational reality.
The Data We Actually Collect
When you interact with our platform, we gather two distinct categories of data. You hand us the first category directly. Your browser hands us the second automatically.
- Directly submitted information. You fill out a service request or a contact form. You give us your name, email address, phone number, and physical address. You also provide granular details about your property. You tell us your total square footage. You specify if we are dealing with synthetic olefin, commercial nylon, or natural wool. You disclose the presence of pet odors or heavy traffic lanes. We require this data to dispatch the right technicians with the correct pH-balanced chemistry.
- Automated technical data. You navigate our site to read about pile lifting or hot water extraction.